Troubleshooting » History » Version 3
Version 2 (Luke Murphey, 07/17/2017 06:51 PM) → Version 3/5 (Luke Murphey, 07/17/2017 07:01 PM)
h1. Troubleshooting
Below is some information that is useful if you are having problems with web_input:
h2. SplunkWeb cannot start
This can happen when a browser started by Website Input will not close. To fix this, look for running instances of the browser (e.g. Firefox) and the driver (e.g. geckodriver) and close them. Then restart Splunk.
h2. Other issues Check logs
You can use the views under the "Health" section of the navigation to identify potential problems.
Alternatively, you can run Run the following search and look for anything that looks like an error
<pre>
index=_internal sourcetype=web_input_modular_input NOT(DEBUG OR INFO)
</pre>
If no related errors are seen, then try looking at all of the logs and see if the input indicates that it is working:
<pre>
index=_internal sourcetype=web_input_modular_input
</pre>
Below is some information that is useful if you are having problems with web_input:
h2. SplunkWeb cannot start
This can happen when a browser started by Website Input will not close. To fix this, look for running instances of the browser (e.g. Firefox) and the driver (e.g. geckodriver) and close them. Then restart Splunk.
h2. Other issues Check logs
You can use the views under the "Health" section of the navigation to identify potential problems.
Alternatively, you can run Run the following search and look for anything that looks like an error
<pre>
index=_internal sourcetype=web_input_modular_input NOT(DEBUG OR INFO)
</pre>
If no related errors are seen, then try looking at all of the logs and see if the input indicates that it is working:
<pre>
index=_internal sourcetype=web_input_modular_input
</pre>