Troubleshooting » History » Version 4
Version 3 (Luke Murphey, 04/28/2017 04:58 PM) → Version 4/8 (Luke Murphey, 05/24/2017 04:58 PM)
h1. Troubleshooting
h2. The lookup files cannot be loaded or saved.
Look for applicable log messages with the following search:
<pre>
index=_internal sourcetype="lookup_editor_controller"
</pre>
h2. I'm editing the lookup file but the results are not being saved
Check two things to see if there are any errors:
*Check for browser errors*
# Open the console in your browser. See the following pages for instructionsr: https://lucidchart.zendesk.com/hc/en-us/articles/207323676-How-to-Open-the-JavaScript-Console, https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers
# Refresh the page and reproduce the issue
# Look for console logs that indicate an error
If someone is helping to troubleshoot the issue, you might want to generate a HAR file. See https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting for details.
*Check for error logs*
Run a search for the following and see if any errors exist:
<pre>
index=_internal sourcetype="lookup_editor_controller"
</pre>
h2. The lookup files cannot be loaded or saved.
Look for applicable log messages with the following search:
<pre>
index=_internal sourcetype="lookup_editor_controller"
</pre>
h2. I'm editing the lookup file but the results are not being saved
Check two things to see if there are any errors:
*Check for browser errors*
# Open the console in your browser. See the following pages for instructionsr: https://lucidchart.zendesk.com/hc/en-us/articles/207323676-How-to-Open-the-JavaScript-Console, https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers
# Refresh the page and reproduce the issue
# Look for console logs that indicate an error
If someone is helping to troubleshoot the issue, you might want to generate a HAR file. See https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting for details.
*Check for error logs*
Run a search for the following and see if any errors exist:
<pre>
index=_internal sourcetype="lookup_editor_controller"
</pre>