Troubleshooting¶

The lookup files cannot be loaded or saved.¶

Look for applicable log messages with the following search:

index=_internal sourcetype="lookup_editor_controller" 

I'm editing the lookup file but the results are not being saved¶

Check two things to see if there are any errors:

Check for browser errors

1. Open the console in your browser. See the following pages for instructionsr: https://lucidchart.zendesk.com/hc/en-us/articles/207323676-How-to-Open-the-JavaScript-Console, https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers
2. Refresh the page and reproduce the issue
3. Look for console logs that indicate an error

If someone is helping to troubleshoot the issue, you might want to generate a HAR file. See https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting for details.

Check for error logs

Run a search for the following and see if any errors exist:

index=_internal sourcetype="lookup_editor_controller"