Troubleshooting » History » Version 5
Version 4 (Luke Murphey, 05/24/2017 04:58 PM) → Version 5/8 (Luke Murphey, 10/21/2017 12:52 AM)
h1. Troubleshooting
h2. The lookup files cannot be loaded or saved.
Look for applicable log messages with the following search:
<pre>
index=_internal sourcetype="lookup_editor_controller"
</pre>
h2. I'm editing the lookup file but the results are not being saved
Check two things to see if there are any errors:
*Check for browser errors*
# Open the console in your browser. See the following pages for instructionsr: https://lucidchart.zendesk.com/hc/en-us/articles/207323676-How-to-Open-the-JavaScript-Console, https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers
# Refresh the page and reproduce the issue
# Look for console logs that indicate an error
If someone is helping to troubleshoot the issue, you might want to generate a HAR file. See https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting for details.
*Check for error logs*
Run a search for the following and see if any errors exist:
<pre>
index=_internal sourcetype="lookup_editor_controller"
</pre>
h2. One of the REST handlers is offline.
If you have recently updated or installed the Lookup Editor app, then you may need to restart the Search Heads again. The is particularly important if you are using SHC and the Deployer recently pushed the app to the Search Heads.
h2. The lookup files cannot be loaded or saved.
Look for applicable log messages with the following search:
<pre>
index=_internal sourcetype="lookup_editor_controller"
</pre>
h2. I'm editing the lookup file but the results are not being saved
Check two things to see if there are any errors:
*Check for browser errors*
# Open the console in your browser. See the following pages for instructionsr: https://lucidchart.zendesk.com/hc/en-us/articles/207323676-How-to-Open-the-JavaScript-Console, https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers
# Refresh the page and reproduce the issue
# Look for console logs that indicate an error
If someone is helping to troubleshoot the issue, you might want to generate a HAR file. See https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting for details.
*Check for error logs*
Run a search for the following and see if any errors exist:
<pre>
index=_internal sourcetype="lookup_editor_controller"
</pre>
h2. One of the REST handlers is offline.
If you have recently updated or installed the Lookup Editor app, then you may need to restart the Search Heads again. The is particularly important if you are using SHC and the Deployer recently pushed the app to the Search Heads.