Splunk Apps » Lookup Editor

h1. Troubleshooting

h2. The lookup files cannot be loaded or saved.

Look for applicable log messages with the following search:

<pre>

index=_internal sourcetype="lookup_editor_controller"

</pre>

h2. I'm editing the lookup file but the results are not being saved

Check two things to see if there are any errors:

*Check for browser errors*

# Open the console in your browser. See the following pages for instructionsr: https://lucidchart.zendesk.com/hc/en-us/articles/207323676-How-to-Open-the-JavaScript-Console, https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers

# Refresh the page and reproduce the issue

# Look for console logs that indicate an error

If someone is helping to troubleshoot the issue, you might want to generate a HAR file. See https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting for details.

*Check for error logs*

Run a search for the following and see if any errors exist:

<pre>

index=_internal sourcetype="lookup_editor_controller"

</pre>