Project

General

Profile

Troubleshooting » History » Version 5

Luke Murphey, 10/21/2017 12:52 AM

1 1 Luke Murphey
h1. Troubleshooting
2 1 Luke Murphey
3 3 Luke Murphey
h2. The lookup files cannot be loaded or saved.
4 1 Luke Murphey
5 3 Luke Murphey
Look for applicable log messages with the following search:
6 1 Luke Murphey
<pre>
7 2 Luke Murphey
index=_internal sourcetype="lookup_editor_controller"
8 1 Luke Murphey
</pre>
9 4 Luke Murphey
10 4 Luke Murphey
h2. I'm editing the lookup file but the results are not being saved
11 4 Luke Murphey
12 4 Luke Murphey
Check two things to see if there are any errors:
13 4 Luke Murphey
14 4 Luke Murphey
*Check for browser errors*
15 4 Luke Murphey
16 4 Luke Murphey
# Open the console in your browser. See the following pages for instructionsr: https://lucidchart.zendesk.com/hc/en-us/articles/207323676-How-to-Open-the-JavaScript-Console, https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers
17 4 Luke Murphey
# Refresh the page and reproduce the issue
18 4 Luke Murphey
# Look for console logs that indicate an error
19 4 Luke Murphey
20 4 Luke Murphey
If someone is helping to troubleshoot the issue, you might want to generate a HAR file. See https://support.zendesk.com/hc/en-us/articles/204410413-Generating-a-HAR-file-for-troubleshooting for details.
21 4 Luke Murphey
22 4 Luke Murphey
*Check for error logs*
23 4 Luke Murphey
24 4 Luke Murphey
Run a search for the following and see if any errors exist:
25 4 Luke Murphey
26 4 Luke Murphey
<pre>
27 4 Luke Murphey
index=_internal sourcetype="lookup_editor_controller"
28 4 Luke Murphey
</pre>
29 5 Luke Murphey
30 5 Luke Murphey
h2. One of the REST handlers is offline.
31 5 Luke Murphey
32 5 Luke Murphey
If you have recently updated or installed the Lookup Editor app, then you may need to restart the Search Heads again. The is particularly important if you are using SHC and the Deployer recently pushed the app to the Search Heads.